Return & Refund Policy

At rothous, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return or refund under the following conditions:

The item is unused, unworn, and in its original condition
The item is returned in its original packaging
The return request is submitted within 30 days of receiving the product

Items that show signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

The following items are generally not eligible for return or refund:

Items marked as final sale
Items damaged due to misuse or improper handling
Items returned without prior authorization

How to Request a Return

To initiate a return, please contact our customer support team by email:

banoer75@gmail.com

Please include the following information in your email:

Order number
Reason for return
Clear photos (if the item is defective or damaged)

Our team will review your request and provide return instructions if approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method, as rothous is not responsible for lost return packages.

Refund Process

Once we receive and inspect the returned item:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide clear photos and your order number so we can resolve the issue promptly.