FAQ

1. What products does rothous sell?

We specialize in coffee cups and blankets designed for everyday use, comfort, and style. Our coffee cups are suitable for home, office, and gifting, while our blankets are perfect for lounging, rest, and seasonal warmth.

2. How can I place an order?

You can place an order directly on our website by selecting your desired product, adding it to your cart, and completing the checkout process. Follow the on-screen instructions to provide shipping information and choose your payment method.

3. What payment methods are accepted?

We accept secure online payments through credit/debit cards and other digital payment options available at checkout. All payments are processed via encrypted and trusted payment gateways.
For questions, contact: banoer75@gmail.com

4. Do you ship internationally?

Yes, we ship to the United States, France, and selected international regions. Shipping fees, estimated delivery times, and customs duties (if any) are calculated at checkout.
For more details, see our Shipping Policy.

5. How long does delivery take?

Estimated delivery times:

United States: 7–15 business days
France: 7–15 business days

Actual delivery may vary due to carrier, customs, or other external factors.

6. Can I return or exchange a product?

Yes, we accept returns or exchanges for products that meet the following conditions:

Unused, in original condition and packaging
Return request submitted within 30 days of receipt

Please refer to our Return & Refund Policy for full instructions.

7. What if my item arrives damaged or defective?

If your coffee cup or blanket arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number. We will assist you with a replacement or refund.
banoer75@gmail.com

8. Can I cancel my order?

Orders can be canceled before shipment only. Once shipped, cancellation is not possible, and you will need to follow the return process.

9. Are my personal and payment details secure?

Yes. All customer data and payments are handled securely via encrypted payment gateways. We do not store your full payment information. See our Privacy Policy for more details.