Privacy Policy

At rothous, protecting your privacy and personal data is a fundamental priority. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your personal information when you access our website or make a purchase. We are committed to handling your information responsibly and in accordance with applicable data protection laws in the United States and France.

By using our website, you agree to the collection and use of information as outlined in this Privacy Policy.

Information We Collect

We collect information to provide better services and improve your shopping experience.

1. Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Shipping and billing address
Phone number (if provided)
Order details and purchase history
Communications sent to our customer support

2. Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages viewed, referring URLs, and time spent on pages
Cookies, pixels, and similar technologies

This data helps us understand how visitors use our website and improve functionality.

How We Use Your Information

We use collected information for the following purposes:

To process, fulfill, and deliver your orders
To send order confirmations, shipping updates, and customer service messages
To respond to inquiries and provide customer support
To improve website performance, usability, and content
To detect and prevent fraud, abuse, or unauthorized access
To comply with legal obligations and enforce our policies

Legal Basis for Processing (EU / France)

For customers located in France or the European Union, we process personal data based on:

Performance of a contract (order fulfillment)
Compliance with legal obligations
Legitimate business interests (fraud prevention, service improvement)
Your consent, where required by law

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Remember user preferences
Analyze website traffic and trends
Enhance security and performance

You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features of the website.

Sharing & Disclosure of Information

We do not sell or rent your personal information.

We may share your data only when necessary with:

Payment processors to complete transactions
Shipping and logistics partners to deliver orders
Website hosting, analytics, and IT service providers
Government or legal authorities when required by law

All third-party service providers are contractually required to protect your data and use it solely for authorized purposes.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States.
We take appropriate safeguards to ensure such transfers comply with applicable data protection laws.

Data Security Measures

We use administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, unauthorized access, or disclosure.

Despite our efforts, no data transmission over the internet or electronic storage system is completely secure.

Data Retention

We retain personal data only for as long as necessary to:

Provide our services and fulfill orders
Maintain financial and transaction records
Comply with legal, tax, or regulatory obligations
Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal data
Request correction or deletion of inaccurate data
Restrict or object to certain data processing
Withdraw consent at any time (where applicable)

To exercise these rights, please contact us using the email below.

Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or regulatory changes.
Any updates will be posted on this page and take effect immediately upon publication.