Contact Us

At rothous, we value transparency, trust, and open communication. If you have any questions, concerns, or feedback regarding our products, orders, or policies, we encourage you to contact us. Our customer support team is committed to providing timely and professional assistance to customers in the United States, France, and other supported regions.

How to Reach Us

Email:banoer75@gmail.com
Phone: +1 2137918792
Company:VERTEX E-SOLUTIONS LLC
Address:1001 S MAIN ST NUM 12125
KALISPELL, MT 59901

Email is our primary method of customer support. Please contact us for inquiries related to:

  • Order status and tracking

  • Product information

  • Returns, refunds, or exchanges

  • Payment or billing questions

  • Website or account assistance

  • General feedback or suggestions

We aim to respond to all inquiries within 24–48 business hours, excluding weekends and public holidays.

Customer Support Availability

Our support team operates during standard business hours. While response times may vary during peak seasons or promotional periods, we strive to ensure every customer receives attentive and helpful service.

Important Notes

  • Please ensure that your email includes your order number (if applicable) to help us assist you more efficiently.

  • For security and privacy reasons, we do not request sensitive payment information via email.

  • Communications related to legal, privacy, or policy matters should also be directed to the email address listed above.

Our Commitment

At rothous, customer satisfaction is a priority. We are dedicated to resolving issues fairly and professionally, in compliance with applicable consumer protection laws in the United States and France. Your trust is important to us, and we continuously work to improve your shopping experience.

If you need assistance, don’t hesitate to reach out — we’re here to help.